Neighborhood Green
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FAQs

Frequently Asked Questions

What is Neighborhood Green?
Neighborhood Green is an exclusive online community where NHP members can share their thoughts and ideas on our products and services through surveys, discussion boards, and more. NHP will use this feedback to improve the NHP member experience. 

Why should I join?
Your feedback will help define the future of Neighborhood Health Plan for you and other members like you.  When you become a Neighborhood Green community member, you’ll be among the first to learn about our latest news, products and services, because you’ll be helping to create them.  You’ll also receive regular communications letting you know how we’ve acted on your feedback. 

In each month that you participate, you will be entered into a monthly drawing for one of two (2) cash awards in the amount of $100.  Please see our full contest rules and regulations.

Who is eligible to join?
To qualify for our online member community you must be:
• 18 years of age or older
• A Massachusetts Resident
• Enrolled in Neighborhood Health Plan at the time you sign up

Note that employees of NHP and Partners Healthcare are not eligible.

How do I become a member of Neighborhood Green?
It’s easy – just click on the ‘Join Now’ button at neighborhoodgreen.org to take an introductory survey that asks some basic questions about you and members in your household. After the survey, you’ll receive a confirmation email.

How often will I be contacted?
We know how busy you are. We will email you 1-2 times per month to ask you to participate in activities that match your profile and interests. However, you can log on to Neighborhood Green whenever you want to see our updates or to answer one of our Quick Polls. 

Do I get to see the results of the different surveys?
Yes! We will periodically publish the results of our surveys on your Neighborhood Green member page. In addition, we’ll also share how we’ve acted on your feedback.

How do you keep my information confidential and secure?
Your privacy is very important to us. We have processes in place to ensure that the information you provide in Neighborhood Green is protected.  Our processes are consistent with market research and health insurance industry standards and comply with all applicable state and federal privacy and security requirements.

In addition, your answers are kept completely confidential because we review all responses as a whole (aggregate) and not on an individual level.  Your responses and participation will have no effect on your benefits and coverage with NHP.  For more information, please find our privacy guidelines here.

Can I cancel my participation in Neighborhood Green?
Absolutely.  Every email you receive will include an unsubscribe link so you can opt out of participating in Neighborhood Green.

I used to be a member of Neighborhood Green and want to re-join.
If you want to rejoin our exclusive online community, Neighborhood Green, click here.

How do I update my profile?
Simply log into the Neighborhood Green and select "My Profile" in the top right corner of your home page.

Who is Vision Critical?
Neighborhood Health Plan has partnered with industry-leader Vision Critical to create and manage this online member community.  Learn more about Vision Critical on their website.

What if I have technical problems (e.g., logging on or viewing a survey)?
For technical issues, please contact technical support.

What if I have other questions about Neighborhood Health Plan?
For questions about your benefits or health insurance information, please log into mynhp.org, contact NHP online customer service or call the number on the back of your member ID card.